Privacy Policy

Last updated: 14 May 2026

Your privacy matters to us. This Privacy Policy explains what personal data we collect, why we collect it, and how we handle it when you use www.rembg.com (the “Service”). “Personal data” means any information that can be used to identify you, including your name, email address, IP address, and usage data such as access times and pages viewed.

Who we are

The Service is operated by RemBG Deutschland, Schönstraße 51, 13086 Berlin, Germany, which acts as the data controller responsible for your personal data. You can reach us at support@rembg.com or through our contact page.

The data we collect

Uploaded files. When you upload images, we process them securely for the sole purpose of providing the service you request. We do not save or share your files without your explicit permission, we do not publish them, and we do not disclose them to unexpected third parties. We do not use your files to improve our products unless you explicitly submit them to us as feedback.

Account data. If you create an account, we collect the email address and authentication details needed to sign you in and maintain your account. Authentication is handled through Firebase Authentication, a service provided by Google.

Contact data. When you contact us, we collect the information you provide — such as your email address and the content of your message — so that we can respond to your query.

Payment data. If you make a purchase, payments are handled by our third-party payment provider, Stripe. We do not store your full card details. We retain transaction records for accounting and financial reporting purposes in compliance with applicable law. We recommend that you also review Stripe’s privacy policy.

Usage data, cookies, and analytics. We collect usage statistics — which never include your uploaded files — to understand and improve the Service. This may involve cookies and similar technologies, including analytics provided by Google. This data helps us measure performance and reliability and is not used to identify you personally beyond what is described in this Policy.

How long we keep your data

We retain personal data only for as long as necessary for the purpose for which it was collected: contact data for as long as needed to handle your query, account data for as long as your account remains active, and transaction records for the retention periods required by applicable accounting and tax law. Aggregated usage statistics, which do not identify you, may be kept for longer.

Security

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission or storage is completely secure. To the extent permitted by law, we cannot accept warranty or liability for damage resulting from unauthorized access, hacking, or interception of your data by third parties, and you use the Service at your own risk.

Your rights

You have the right to access, correct, delete, and restrict the processing of your personal data. To exercise any of these rights, please contact us using the details below.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. If we make significant changes, we will notify you through the contact details you have provided to us or by placing a prominent notice on our website.

Contact us

If you have any questions about this Privacy Policy, or wish to exercise your rights relating to your personal data, please contact us at support@rembg.com or through our contact page.